Industrial maintenance
Field service tracking platform
A web and mobile platform centralising service requests, scheduling and intervention reports for maintenance teams.
- Sector
- Industrial maintenance
- Year
- 2025
- Outcome
- Fully paperless work orders, end to end
The context
Service requests arrived by phone, email and spreadsheet. Technicians filled in paper forms that were then retyped at the office, and management had no consolidated view.
The solution delivered
We designed a single platform, usable on tablets by technicians and on desktop by planners, with permissions tailored to each role.
- Request capture with automatic prioritisation.
- Shared scheduling of technicians and equipment.
- Mobile reports with photos and customer signature.
The outcome
Paper forms are gone, every intervention is tracked from request to closure, and lead-time indicators are available in real time.
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