Insurance
Document processing automation
A processing pipeline that reads, classifies and routes incoming documents to the right handlers, with human review.
- Sector
- Insurance
- Year
- 2023
- Outcome
- Incoming documents classified and routed automatically
The context
Several hundred documents arrived every day by email and scanned mail. Sorting them by hand occupied an entire team and delayed case handling.
The solution delivered
We set up an automation pipeline that extracts key information, links each document to the right case and forwards it to the relevant handler.
- Reading and classification of incoming documents.
- Automatic linking to existing cases.
- Review queue for uncertain cases.
The outcome
Manual sorting has been replaced by a simple check of ambiguous cases, and cases are processed more quickly.
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